Shipping Policy

TK Experience Ltd

This policy applies to physical merchandise ordered through our website. Event tickets are delivered digitally by email and are not shipped.

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Where we ship

We currently ship to addresses within the United Kingdom only.

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Shipping costs

• Free UK delivery on all orders over £19.98.
• Orders of £19.98 or under are charged a standard delivery fee, shown at checkout before you pay.

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Delivery times

Orders are typically delivered within 7 business days, in line with Royal Mail's standard UK delivery estimates.

We offer a single standard delivery service. All orders are sent via Royal Mail.

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Tracking

Where a tracked service is used, we'll provide tracking details so you can follow your order's progress.

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Lost, delayed, or damaged orders

If your order is delayed, lost, or arrives damaged, please contact us at uk.tkevents@gmail.com with your order number. We'll investigate with the carrier and, once a loss is confirmed, arrange a replacement or refund.

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Incorrect delivery details

Please make sure your delivery address is correct at checkout. We can't be held responsible for orders delivered to an address you've entered incorrectly. If you spot a mistake, contact us as soon as possible at uk.tkevents@gmail.com and we'll do our best to help before your order is dispatched.

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Contact us

For any delivery query, please get in touch:

• Email: uk.tkevents@gmail.com
• Company: TK Experience Ltd, company number 17316396